SHIPPING & RETURNS
SHIPPING POLICY
At Vivelle Market, we partner with trusted suppliers through Zendrop to deliver innovative products with reliable worldwide shipping.
Orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you'll receive a tracking number via email so you can follow your package every step of the way.
Estimated delivery times typically range from 7–12 business days for the United States and 7–20 business days for Mexico and Argentina, depending on product availability and the destination. While we always strive to deliver as quickly as possible, occasional delays caused by customs, weather, or local carriers may occur.
Please make sure your shipping information is accurate before completing your purchase, as we cannot guarantee successful delivery to incorrect or incomplete addresses.
RETURN & EXCHANGE POLICY
Your satisfaction is our priority.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll gladly review your case and, when applicable, offer a replacement or a full refund at no additional cost.
If you wish to return an item for any other reason, please contact our support team before sending the product back. Returned items must be unused, in their original packaging, and in resalable condition. Return shipping costs may apply unless the return is due to our error.
If you have any questions before or after your purchase, our support team is always here to help. We want every customer to shop with confidence.